Read Customer Reviews | Garage Door Depot | Ontario


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Rating Summary of 66 Reviews

5 stars
 
49
4 stars
 
12
3 stars
 
3
2 stars
 
2
1 star
 
0

Average Customer Review

 
 (66 customer reviews)
4.6 stars out of 5

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Garage Door Review

Reviewed by (CARLISLE, ON) | November 03, 2018 | 4 stars out of 5


Good product well installed. Would like a better way of opening door from inside.
Was not told about the month long wait for the door until all was decided.


Company Response:
Thanks Arlene for your review. We are glad you feel that the product and installation were good. We want you to be 100% satisfied so I reviewed your order and see that you have a T-Handle lock installed (...)


Product Installed:


 
Excellent Door and Service

Reviewed by (Mississauga, ON) | October 29, 2018 | 4 stars out of 5


This was my first experience with a new garage door, and The garage door depot made it a wonderful and easy task. They were professional and pleasant to deal with. I would recommend to anyone looking for a new garage door.


Company Response:
Thank you for your review James! We appreciate it. So glad you had a great experience, we know that when people are purchasing a garage door system, it may be the first time so we work hard to be as (...)


 
“DO IT ONCE DO IT RIGHT”

Reviewed by (Mississauga, ON) | October 23, 2018 | 5 stars out of 5


They not only advertise “DO IT ONCE DO IT RIGHT” but actually make it happen.

A smile on the entire family face says it all.


Company Response:
Thank you so much for your review, we are thrilled that you are thrilled:) Call us anytime if you have questions or concerns.


 
Excellent Service and Quality by The Garage Door Depot

Reviewed by (Mississauga, ON) | July 18, 2018 | 5 stars out of 5


We were looking for a quality supplier and installer of garage doors and we were very pleased with the staff at The Garage Door Depot. Finding a Renomark supplier was important to us.


Company Response:
Hello Theresa
Thank you for your review. We agree it is important for reputable companies to be part of associations that help to create guidelines for standards that consumers can trust. We are (...)


Product Installed:


 
capping of the door frame

Reviewed by (Milton, ON) | July 18, 2018 | 2 stars out of 5


undependable guy. He called last Monday, he said he would be here Tuesday and discuss the colour and do the work Wednesday. Still not done.


Company Response:
Hello Mr White

thank you for your review. We are glad that you were happy with the quality and installation of your new garage doors. We sincerely apologize for the delay in completing the (...)


Product Installed:


 
Wish all home reno's were so easy!

Reviewed by (Mississauga, ON) | July 09, 2018 | 5 stars out of 5


The Garage Door Depot people are fantastic to deal with. The sales rep Monty came to our house to inspect our existing garage doors & rails, and was very patient as he took us through our various options. We were happy to find out that we just needed to replace our two doors and nothing else! Muhammad, our installer, was very professional and was done within 10 mins of his estimated time to complete the job. We are very happy with the look and quality of both garage doors, and they work perfect! (...)


Company Response:
Thank you Rick for taking the time to post a review! We appreciate it. Enjoy your new doors and call us anytime if you have any questions.


 
Great experience from start to finish

Reviewed by (Mississauga, ON) | June 09, 2018 | 5 stars out of 5


From the moment I used the garagedoordepot website to get a quote to having Dee visit us and explain the process and advise of all options, to having Mohammed arrive on schedule to remove old doors and efficiently install the new doors in less than 4 hours, to having Mike arrive a few days later to meticulously install the cladding, the entire experience was 5 stars.


Company Response:
Thank you for all your feedback on our website and your experience with The Garage Door Depot. We really appreciate hearing from you. Enjoy your new garage doors!


 
Great experience

Reviewed by | June 02, 2018 | 5 stars out of 5


Love our new door


Company Response:
Hi Tanya, thanks for your review, we are so glad you love your new garage door. I'm sure that it really enhanced the curb appeal of you home. Enjoy and always remember to call us if you have any (...)


Product Installed:


 
My Experience

Reviewed by (London, ON) | June 01, 2018 | 5 stars out of 5


We purchased the garage door for my in-laws/parents. I purchased the door and did everything remotely as we live in London and they live in Scarborough. It's difficult to find businesses that do quality work over the internet as many are fly by night! I can honestly say that the Garage Door Depot did an outstanding job from keeping the cost a secret as it was a Christmas gift to providing an estimate to setting up an installation date to the final install and follow-up. An outstanding company! (...)


Company Response:
Thank you for your review. It was fun to part of your gift to your in-laws/parents. Please let your in-laws/parents know to reach out to us anytime if they have any questions about their new garage door (...)


Product Installed:


 
Garaga Doors

Reviewed by (King, ON) | May 31, 2018 | 4 stars out of 5


The installer was very professional, he handled all of the heavy, old doors that needed to come down by himself. He was courteous and cleaned up all the debris after the installation. The garage was spotless after he left.


Company Response:
Thank you very much for taking the time to offer your review of our company. We are glad that you found our installer courteous, tidy and professional. I will pass on your comments. Enjoy your new garage (...)


Product Installed:


 
Wll done

Reviewed by (Toronto, ON) | May 30, 2018 | 5 stars out of 5


We were most happy with the installation and service we received from Garaga When w had problem with the date they were most understanding
WE would recommend the company to others


Company Response:
Hi Caroline, we are so glad that you are happy with The Garage Door Depot and the GARAGA door we installed for you. We endeavor to work with our client's timelines and schedules to make the experience (...)


Product Installed:


 
Nice door!

Reviewed by (Milton, ON) | May 29, 2018 | 4 stars out of 5


Finished product looks and performs well. We did have an issue with a dented panel, which took 4 weeks to replace. The only complaint (minor) I would have would be not being able to connect with my home WiFi to access with my smart phone.


Company Response:
Thank you so much for your review. We apologize for the dented panel, unfortunately, garage door panels can get dented during transportation from the manufacturer and handling. We do our best to get the (...)


Product Installed:


 
Awesome Experience

Reviewed by (Caledon, ON) | May 25, 2018 | 5 stars out of 5


A quality product (as seen at the Home Show) at a competitive price. A knowledgeable salesperson (Bill), an on-site visit for a quote (Monty), and expert installation (Mohammed). Everything done exactly when it was scheduled. The advice from Monty to put full sized windows down the middle of each door was something we didn't even know could be done. He showed us on his tablet and we loved it. Now that it is done it looks absolutely amazing - we couldn't be happier. Thank you!


Company Response:
Thank you Dave for your review, we appreciate your feedback! We are so glad that your experience was positive from start to finish. Please call or message us anytime you have a question or concern about (...)


 
garage door

Reviewed by (Woodbridge, ON) | April 28, 2018 | 4 stars out of 5


Great costumer service as soon we started our quest of information at the booth of Garage Door Depot at the Home show. On the meeting at my home all my concerns and questions were all answered with patience. We are satisfied with our purchase and quality of the product.


Company Response:
Hello Mr Escobar
Thank you for your kind review. We are so glad you are happy with your new door and your experience at The Garage Door Depot.


Product Installed:


 
Garage door installation review

Reviewed by (Etobicoke, ON) | April 10, 2018 | 5 stars out of 5


We had Shaker XL doors installed. From our initial contact with Dee in your showroom, to the visit by Monty to provide us with a quote and then the installation by Scott, we found the staff at The Garage Door Depot to be very professional and courteous. As this was our first experience replacing garage doors, we had several questions that were patiently answered. Overall, extremely satisfied with the service provided and quality of our Garaga doors.


Company Response:
We appreciate your review and are so glad that you are happy with your new garage doors. Our staff loves helping our customers to figure out the right solution for their home. Its not too often we buy (...)


 
fyi

Reviewed by (Toronto, ON) | March 04, 2018 | 5 stars out of 5


The only issues I had my garage door had to do with being sent incorrect information for my warranty registration and the survey that you wanted me to fill out. In both instances I had to contact the company to get the correct information. The door looks great and works well.


Company Response:
Thank you for your review Mr Adam. Our apologies for any confusion about the warranty registration and the survey. There was some updates done to the GARAGA website and our email forms had not yet been (...)


 
A great company to deal with

Reviewed by (Toronto, ON) | February 21, 2018 | 5 stars out of 5


A whole hearted recommendation for a great company


Company Response:
Thank you for your review. Its great to hear that we helped to make it EASY to decide on and ultimately purchase your new garage door. its not an item that it bought very frequently and we endeavour to (...)


 
Excellent experience

Reviewed by (Etobicoke, ON) | January 19, 2018 | 5 stars out of 5


Great workmanship, professional, very pleasant office staff and installers, worked hard and efficiently!


Company Response:
Thank you for your review Mrs Harvey. We appreciate your comments about our staff. Enjoy your new garage door!


 
Do not feel like a valued customer

Reviewed by (Toronto, ON) | January 10, 2018 | 3 stars out of 5


Found your representative Monte very informative of product, the installer very pleasant and efficient with the installation. Received a phone call following week (Marshall), away for xmas, message on machine ( do not pick up land line messages

, his second message quite offensive, indicating I have not responded to phone messages or several emails- which I do think were sent, about payment. When I did get a email the following week, I responded immediately, not knowing about phone mess (...)


Company Response:
Hello Anne

Thank you so much for your feedback about your experience. We are glad that you were happy with the purchasing process and also the installation process. When a door installation (...)


Product Installed:


 
Good Experience

Reviewed by (Toronto, ON) | January 02, 2018 | 4 stars out of 5


Provided a credible analysis and solution for my garage door objectives including some customization required to accommodate the structure of my older garage. Provided a competitive quote to supply and install. Door was installed on time and on budget. Workmanship and quality is good.
A good experience.


Product Installed:


 
Good job

Reviewed by | December 09, 2017 | 4 stars out of 5


The team got the job done even though they had to do more prep work than expected.


Product Installed:


 
Installing my garage door and opener

Reviewed by (North York, ON) | October 19, 2017 | 5 stars out of 5


I would like to say thank you for your excellent service.Your service make me satisfied.I will recommend my people just in case they want something about their garage door.


Company Response:
Thank you very much for taking the time to review us, we appreciate it:)


 
good people

Reviewed by (MISSISSAUGA, ON) | September 19, 2017 | 3 stars out of 5


Enjoyed dealing with everyone through the deal. Delay on installation date was not so bad, but capping of light covers was expected and not delivered. Now I have to solve the problem when I thought it was done.


Company Response:
Thank you for your comments Mark, we appreciate your feedback. We are sorry that your light covers were not capped. We explained that because they were round, the capping would not have anywhere to end (...)


 
Love, love, love my new door!!!!!

Reviewed by (Burlington, ON) | September 06, 2017 | 5 stars out of 5


Awesome experience, great company to deal with. Everything was ready on time, the install went as planned. The sales rep was knowledgeable and assisted with colour, style, and model choice. The installers were friendly a thorough explaining everything to my husband before leaving. Would definitely recommend this company to anyone.


Company Response:
We love it when our customers LOVE their new door!! Thank you for all the feedback, we will pass it on.


 
Good experience all around

Reviewed by (Mississauga, ON) | August 24, 2017 | 4 stars out of 5


It's a little early to tell how the product will hold up over time, but it appears to be as advertised and looks professional. The installer was friendly, punctual and helpful. The garage door looks good, fits well and runs smooth. From placing the order to install it took about a month to get the job done.


Company Response:
Thank you for your feedback about quicker turn around time. We do our best to stay in a 4 week time frame from order to completion. Custom garage door sizes such as yours would not be something that (...)


 
A-1 Customer Service

Reviewed by (Etobicoke, ON) | August 18, 2017 | 5 stars out of 5


Great A-1 "old school" customer service. Prompt, courteous, friendly. Reasonably priced. Gave Quality "4 Stars" simply because time will really tell me.


Company Response:
Thank you very much for your review!


 
Installation

Reviewed by (Scarborough, ON) | July 12, 2017 | 5 stars out of 5


Rhani the installer arrived on time, and did a great job.Door looks great.


Company Response:
Hi Stephen
Thank you for your review, we pride ourselves on our great installers and handling even the difficult jobs:)


 
Very Satisfied

Reviewed by (Mississauga, ON) | July 11, 2017 | 5 stars out of 5


We are very pleased with our new garage door. Rani, the installer was excellent. He was very professional and knowledgeable. Overall our experience with Garage Door Depot. Dealing with office staff, Monty and Rani was a pleasure. Thank you.


Company Response:
Thank you for your review!


 
Great job

Reviewed by (Milton, ON) | June 28, 2017 | 4 stars out of 5


The company is professional and responds well to customers needs. The garage door looks awesone! I didn't think it would make such a difference in the overall appearances of my house.


Company Response:
We are so glad that you are happy with your new door and our service. Thank you.


 
Great Product Great Service

Reviewed by (Milton, ON) | June 07, 2017 | 5 stars out of 5


I would highly recommend The Garage Door Depot!! I dealt with Monty, Kathleen, and Ronny mostly but also spoke with Diane and Nicole and everyone was fantastic, from the site visit , every email or phone call, it was a pleasure working with everyone. the purchase and install were so easy, and I found the price to be very fair.
Thank you The Garage Door Depot!!


Company Response:
Thank you for your review, we appreciate it. Enjoy your new door.


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